Frequently Asked Questions

new.space is the easiest, fastest way to securely share links, notes, and files, get feedback, and plan what’s next. Use a single Space — with everything side-by-side — to tame the chaos of tabs, docs, videos, and files spread across too many apps and services.

new.space is available in your browser everywhere and your iPhone. It is free to use anonymously, to create short-lived spaces to share with anyone. Create a free account to make spaces that do not expire, and upgrade to Space+ to share up to 100GB of content.

Yes. Visit new.space/app to download new.space for iOS from the App Store

new.space is a PWA (progressive web app) and can be installed to your Android homescreen right from Chrome.

While new.space for iOS will install and run on an iPad, the best experience today is to install the PWA (progressive web app) at new.space to the iPad’s homescreen.

To install new.space to your iPad’s Home Screen, first visit new.space in Safari on your iPad. Tap the system share button and select “Add to Home Screen”. After doing so, you’ll see the new.space icon on your iPad next to all your other apps.

• Open a new browser tab and visit new.space to get a fresh space. That’s it; no signup or account is required.
• You can add links to articles, photos from a recent trip, or documents to discuss in your next meeting – a space can contain any type of content. Plus, everything added to a space is end-to-end encrypted. We cannot see the content you are sharing.
• Signing up for a free account will allow you to see all of your spaces on all of your devices and will allow you to create spaces that do not expire.

It’s easy to create an account on new.space. On the web, when inside a space, open the sidebar by clicking on the icon in the upper-left-hand corner. In the sidebar, you can sign up for an account by clicking “Continue with Apple” to link your iCloud account to new.space. Otherwise, click “Continue with Mail” to create an account using your email.

It’s just as easy on iOS. First, download our iPhone app from the App Store. After opening the app, tap on “Sign in with Apple” to link your iCloud account to new.space. Otherwise, tap on “Sign in with Email” to create an account using your email.

Your Login Key is very, very important. It’s a secret key used to decrypt your account information when signing in to new.space on a different device, such as when you sign in to new.space on a different browser or when signing in to our iOS app.

You must keep your Login Key safe and private. We recommend saving it to a password manager like 1Password or Bitwarden. Or, you can save the Login Key card to your computer’s hard drive, your iPhone’s Files app, or a cloud drive product like iCloud Drive.

When you first create an account on new.space, we prompt you to save your Login Key somewhere safe. If you want to view or save it later, you can always access it inside our apps. On new.space, open settings by clicking on your account button in the sidebar. Then, click on Login Key Card to view your Login Key or save it. In our iOS app, open settings by tapping on your account button. Then, tap on Account Options and Login Key Card to view your Login Key or save it.

Account Key is just another name for your Login Key.

A free account allows one to sign into all their devices and see the same list of spaces everywhere. Spaces created with a free account do not expire. And all free accounts come with 2GB of base storage. When you need more storage space, upgrade to Space+ in new.space for iOS to increase your base storage to 100GB 💪

Upgrading to Space+ in new.space for iOS will increase your account’s base storage to 100GB.

If you need even more space today then reach out to us at support@new.space and we will see how we can help you.

1. First, create or sign in to your account on new.space.
2. Then, click on the the Account button in the sidebar. This will bring up a menu.
3. Click on Apply Coupon Code, and then type or paste the coupon code into the text field that appears. After clicking the OK button, the coupon will be applied to your account.

We have a paid upgrade to Space+ currently available in the iOS app (and coming soon to the web version at new.space)

Upgrading today increases your storage to 100GB and unlocks some exclusive iOS app icons. We will be adding more features to Space+ very soon 🚀

We’re very sorry for that. Email us at support@new.space and we will figure out what went wrong and make it right.

Please write an email to support@shareup.app and we'll get back to you as soon as we possibly can.

new.space is built by Shareup, a team of 8 in Europe: Adam, Alex, Anthony, Hanna, Julius, Nathan, Sashko, and Vova.

We say “new dot space.”

We think it’s a nice, easy name that rolls off the tongue, but we’re also fine if people call us “new space”… even though we think “new dot space” sounds better! 😉

Shareup is the company and new.space is our first product.

Our official company name is “Shareup Software Corporation”, and we think the act of sharing serves as the best indicator of the importance of a note, file, or link, which is why we put the word “share” in our company’s name.

new.space is our first product. It’s is the easiest, fastest way to securely share links, notes, and files, get feedback, and plan what’s next. It’s a new way to share — a new space for collaboration.

Check out our more detailed End-to-encryption FAQ.

Check out our more detailed End-to-encryption FAQ.

Check out our more detailed End-to-encryption FAQ.

• Join shareup.world where we share tips, tricks, and announce new features.
• Check out our YouTube channel and subscribe for new videos.

Sign up for a Free Account. Spaces created by an Account will not expire.

1. Press “Copy link” and the space’s URL will be added to your clipboard.
2. You can also scan the QR code in the space to open it on another device.

You can add links to articles, photos from a recent trip, or documents to discuss in your next meeting – a space can contain any type of content. Plus, everything added to a space is end-to-end encrypted. We cannot see the content you are sharing.

There are three ways to download content:

• Choose Download when viewing an item
• Choose “Download all”
• Select the items you want to download, then choose “Download”

You can copy the URL to directly link (or deep link) to an item in a space. Anyone with a direct link to an item in a space will have access to every item in the space. All sharable links include the information necessary to join and access the entire space.

If you really only want to share that single item and nothing else, we recommend creating a dedicated space for it. You can do this easily in the iOS App by long-pressing the item and choosing “Copy to Space“.

Enter selection mode, choose the items to delete, then choose “Delete”

Anyone with the sharable link URL or QR code will have read and write access to the space. All members can add and remove content, react with emojis, and delete the space.

• Spaces created by an Account can be Locked by the Account who owns the space. Locked Spaces are read-only.
• We are continually working on more access controls. Expect to hear more about this in the future.
• Let us know what you think on our community page at shareup.world

For Anonymous Accounts:

• A space can have unlimited members.
• Each file can be up to 200MB in size.
• A space can store up to 1GB of file storage.

For Free Accounts:

• A space can still have unlimited members.
• There is no limit of the size of files.
• The Account’s Spaces can total up to 2GB of file storage.

For Accounts with Space+:

• A space can still have unlimited members.
• There is still no limit of the size of files.
• The Account’s Spaces can total up to 100GB of file storage.

There is no limit to the number of Spaces you can create. However, we do have limits in place to prevent the abuse of new.space. You are very unlikely to encounter those limits through the normal use of new.space. If you do, however, please wait a few minutes before trying to create a new Space.

There is no limit to the number of Items you can put in a Space. However, we do have limits in place to prevent the abuse of new.space. You are very unlikely to encounter those limits through the normal use of new.space. If you do, however, please wait a few minutes before trying to add another Item to a Space.

new.space’s marketing content and user interface use English. Content shared into a space can be named and have contents using any language or alphabet supported by unicode.

• We test and support the latest 2 versions of Chrome, Edge, Safari, and Firefox.
• We test and support private/incognito browsing modes of the latest versions of Chrome, Edge, and Safari. We plan to support private mode in Firefox in the future.
• new.space is a progressive web app built with web standards. It should work well in any modern browser similar to Chrome, Safari, and Firefox.
• Are you having trouble using new.space in your browser? Send us an email to support@shareup.app with your browser details and we will get back to you as quickly as we can.

We don’t publish a feature roadmap because we want to have the flexibility to listen to our customers and change our plans based on their feedback.

That being said, we’re currently focused on improving the way new.space connects to the other services and apps you use on a daily basis. If you have any suggestions for how we can improve our product, please let us know at support@new.space.

If you find content which you think shouldn’t be on new.space, and violates our Terms of Service, you can report the space by navigating to the in-app menu, and selecting “Report this Space”. Fill out the form to let us know, and we'll take steps to address the issue.